Implementing Cisco Collaborative Devices (CICD )

Cisco CCNA Collaboration certification is a job-role focused program that's ideal for network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their Cisco collaboration and video skills in line with the convergence of voice, video, data and mobile applications. Increase your professional value by gaining the skills needed to help your IT organization meet increased business demands resulting from the latest collaboration technology transitions.

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:\

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service

What Will I Learn ?

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

Prerequisite Knowledge

Foundational IP networking knowledge is recommended. CCNA Collaboration certification assumes familiarity with the concepts included in ICND1 and ICND2 training.
  • CCNA Routing and Switching Certification
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Who can benefits ?

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Opportunity Scope

Mentor shall discuss on classroom.

Modules / Chapter

Module 1: Cisco Unified Communications Solutions

  • Lessons:
    • Understanding the Components of Cisco Unified Communications Solutions
    • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Lessons:
    • Understanding Administrator Interfaces
    • Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Lessons:
    • Understanding Call Flows and Call Legs
    • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End-User Administration

  • Lessons:
    • Understanding End-User Characteristics and Configuration Requirements
    • Understanding End-User Implementation Options
    • Understanding Endpoint Characteristics and Configuration Requirements
    • Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features

  • Lessons:
    • Understanding Telephony Features
    • Enabling Telephony Features
    • Understanding Mobility Features
    • Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lessons:
    • Understanding Cisco Unity Connection
    • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Understanding End User and Voice Mailbox Implementation Options
    • Understanding Cisco Unified Communications Manager IM and Presence Service
    • Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lessons:
    • Providing End-User Support
    • Understanding Cisco Unified Communications Manager Reports
    • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Monitoring Voicemail in Cisco Unity Connection
    • Understanding the Disaster Recovery System

Enquiry Form

Required fields are marked (*).

(Max 350 words only)

Contact Information

  • Address

    Anamnagar - 32 Kathmandu, Nepal

  • Email

    info@labanepal.com

  • Phone

    +977-1-4102721, 4102722, 4244804

  • Opening Hours

    10 AM - 5 PM

Registration Form

Required fields are marked (*).

(Max 350 words only)

Contact Information

  • Address

    Anamnagar - 32 Kathmandu, Nepal

  • Email

    info@labanepal.com

  • Phone

    +977-1-4102721, 4102722, 4244804

  • Opening Hours

    10 AM - 5 PM

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