WHAT
IS ITIL® V4
Information
Technology Infrastructure Library (ITIL®)is a widely adopted body of
knowledge and best practices for successful IT Service Management that links
with training and certification. ITIL 4 has evolved from the current version by
re-shaping much of the established ITSM practices in the wider context of
customer experience; value streams and digital transformation; as well as
embracing new ways of working, such as Lean, Agile, and DevOps.
The
ITIL 4 Foundation qualification is intended to introduce candidates to the
management of modern IT-enabled services, to provide them with an understanding
of the common language and key concepts, and to show them how they can improve
their work and the work of their organization with ITIL 4 guidance.
Furthermore, the qualification will provide the candidate with an understanding
of the ITIL 4 service management framework and how it has evolved to adopt
modern technologies and ways of working.
ITIL®
2019 Foundation Certification is a 3 days course with optional certification
exam. Some hours before the exam is incorporated to get material and exam
reviews and be prepared to take the exam in the evening of the third day after
the course. Details of ITIL 4 Foundation examination are below;
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40
available) - 65%
- 60 minutes’ duration
- Closed book.