17 Dec 2021 - 19 Dec 2021

27th Training Workshop on ITIL 4 Foundation Training and Certification


Information Technology Infrastructure Library (ITIL®)is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL® 2019 Foundation Certification is a 3 days course with optional certification exam. Some hours before the exam is incorporated to get material and exam reviews and be prepared to take the exam in the evening of the third day after the course. Details of ITIL 4 Foundation examination are below;

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.
27th Training Workshop on ITIL 4 Foundation Training and Certification



  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Date / Time

10:00 AM - 6:00 PM

17 Dec 2021 - 19 Dec 2021


Roshan Maharjan



Pratap Nembang




- Kathmandu Address

Online Live Training (Using Microsoft Team)

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