Information Technology Infrastructure Library (ITIL)

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework. ITIL concepts provides a baseline for how to support business outcomes, enable business change, manage risk in line with business needs, optimize customer experiences, show value and continuously improve. Our ITIL Foundation course helps IT professionals understand ITIL terminology, processes, and innovations that can change the way they do business.


  • Category
    Select
  • Duration
    24 Hours
  • Level
    Beginner

What Will I Learn ?

  • Service Management Defined
  • ITIL Introduction
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Prerequisite Knowledge

  • Familiarity with IT terminology and IT-related work experience are recommended.

Who can benefits ?

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Opportunity Scope

Mentor shall discuss on classroom.

Modules / Chapter

Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

Library Basics

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

Enquiry Form

Required fields are marked (*).

(Max 350 words only)

Contact Information

  • Address

    Anamnagar - 32 Kathmandu, Nepal

  • Email

    info@labanepal.com

  • Phone

    +977-1-4102721, 4102722, 4244804

  • Opening Hours

    10 AM - 5 PM

Registration Form

Required fields are marked (*).

(Max 350 words only)

Contact Information

  • Address

    Anamnagar - 32 Kathmandu, Nepal

  • Email

    info@labanepal.com

  • Phone

    +977-1-4102721, 4102722, 4244804

  • Opening Hours

    10 AM - 5 PM

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